Technical Support for Parents

Global Protect/Home WiFi Issues

In order to connect to home WiFi networks, students must set up their devices correctly at school.  All students must log into the Hub and the Global Protect apps at Jefferson.  If they do not, their iPads will not work on non-APS networks.  At home, students should see the letters VPN at the top of their screens.  They do not see these letters while connected at school.  Here are set-up and troubleshooting tips:

iPad Setup Instruction Sheet

Connecting to Home WiFi

Middle School Student Technology Handbook

parentvueParent Vue Mobile App 
ParentVUE/StudentVUE District URL is

APS LogoAPS Digital Learning Initiative:  Answers to why we are taking a digital path and where we hope it leads us.

Arlington County Public Schools Digital Learning Initiative Website 

Some Suggestions for Managing Devices at Home

  • Familiarize yourself with the device.  Read about it, find out what it can do, play with it yourself. Have your child show you how he or she uses it.  It is a great opportunity to learn from one another and open lines of communication.
  • Talk about Internet safety with your student.  Discuss appropriate vs. inappropriate use.   You can talk about how this device is given to your student by APS, so it should be valued as an instructional tool.  Only apps approved by the county and our teachers should appear on the device.
  • Create nightly routines and scheduled screen time just as you would set up homework times with your student.  Set boundaries. You own the iPad, it does not own you.  🙂
  • Communicate with your student and set clear expectations of use from the beginning.  When students fall short of these expectations, be prepared to have reasonable consequences as you would for any other rule broken in your home.  Please know that as we progress with this pilot program, however, teachers are relying on iPads for daily classroom use.  Not allowing the iPad to be carried to school would be problematic.  Some school consequences of inappropriate use include:  calling home, deleting of apps, complete resetting of an iPad, and administrative referral.
  • Always supervise student when he or she is using the iPad.  It can be expected for your student to use the  device for homework, but it will never be an expectation to rely on Wi-Fi access.  Only allow students to use home Internet if you are comfortable with it.  Many iPad assignments can be substituted with personal computer use, if you prefer that medium.
  • Monitor your own screen time.  Set good examples of how devices can positively impact your home life, and discuss when and how screen time becomes a negative distraction.
  • Collect iPad from student after designated screen time.  Maybe charge it while it rests on your child’s backpack in your room, so it will be ready to go in the morning.
  • Talk up trust and self-regulation.  The ultimate goal of this program is to have students learn how to monitor themselves as they learn to make better life decisions.  They may fall short of our expectations at times but as we know, these are important life lessons to learn. And in the end, we hope to see them rise to the occasion.  We need to support them as they become better digital citizens.

Guidelines and Expectations for the iPad   

English | Spanish

Resources on iPads

Digital Citizenship Resources