Technical Support For Students

Students who need to reset their iPads because they are not seeing their camera or cannot download apps:

  • Update to iOS 9 if you have not done so already (Settings/General/Updates)
  • After the update, Reset and Erase iPad (Settings/General/Reset)
  • When the iPad comes back up:
  • Log into Wi-Fi with Student Vue credentials
  • Log in with Apple credentials when prompted.
  • Wait for Air Watch app to appear.
  • Launch Air Watch and then kill the app.  (double tap the round button and slide it away).
  • Launch Air Watch again.  Sign in with Student Vue credentials.
  • Select agree and ok when asked.
  • After signing in successfully to Air Watch, you should see the camera app again.

Back Up iPad
iPad Set Up

Help with APS Wi-Fi

Problem Solution  
If you have changed your APS Google password recently and can’t connect the iPad to our APS wifi…. On the iPad, go to Settings -> touch the “i” icon and select “Forget this Network”.

Then touch Wi-Fi link on the top left corner -> touch APS network -> type in your username and password for APS Google.


A  APS Digital Learning Initiative:  Answers to why we are taking a digital path and where we hope it leads us.
Arlington County Public Schools Digital Learning Initiative Website


Guidelines and Expectations for the iPad   English | Spanish


Resources on iPads


Digital Citizenship Resources